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Posts by Phil Morgan

Expert advice and fun updates exploring the world of software delivery and deployment, application virtualization, the student experience, VDI, End-User Computing and app stores in Higher Education and beyond...

The Next Generation Service Desk
Author of the Article
Phil Morgan

The Next Generation Service Desk

Next Generation Service Desks are empowered with new software tools that see your network from the end-user perspective, allowing analysts to immediately identify which incidents could affect other users and take action.