86% of students don't bother to call the IT helpdesk with their PC and app problems. So how can you solve a problem you don't know about? You need real-time end-user analytics from Nexthink, deployed to universities by higher education specialists Software2.
What does end-user analytics mean for universities?
Nexthink provides the university IT management team with end-user analytics; the sort of big data that you can actually use to make important IT decisions. Whilst most monitoring services focus on the back end (things like servers and networks), Nexthink provides specific information relating to the end-user. For universities, this approach provides an amazing insight into the student (and staff) IT experience.
... think of Nexthink as a Google for your whole university IT estate!
A simpler and more intelligent technology refresh cycle.
Nexthink enables universities to concentrate on ALL the devices connected to the university infrastructure. By looking beyond backend operations to the actual impact on end-users, the university could see just how the new environment is performing, where the gaps are, and where further improvements are needed. Typically ROI is achieved in 3 months or less.
Solve IT problems you currently don't know even exist.
Surveys show 86% of students don't bother to call the IT helpdesk with PC and app problems. So how can you solve a problem you don't know about? You need end-user analytics to show you the exact devices affected, the programs causing problems, the users affected, the frequency of issues, the version numbers of software, the types and age of device... just about everything that most organizations don't know how to track, you can with Nexthink!
Improve the student experience.
Students want and need cool tech that just works. Meeting the challenge of never-ending devices and student churn is massive. Universities can use analytics to enhance performance and solve a range of issues that students encounter on and off campus. You can become the king of awesome in the eyes of your students by solving glitches, hangs and crashes occurring across the school.
Bulletproof university IT security, on and off campus.
University security managers rely on Nexthink End-user IT Analytics to understand potential external and internal threats. Nexthink analyzes every application execution and associated network connection to identify normal patterns and abnormal behavior.
Keep your CIO happy and strategy right on track.
CIOs rely on Nexthink end-user IT analytics to understand how customers internal to the company are being served, and whether the policies and ICT are helping grow the business. CIO's love Nexthink as they stay on strategy, improve the student experience and reduce costs.
University BYOD made super easy. And mega secure.
You cannot secure, improve, and change what you can’t see (or see too late!). Nexthink understands that IT departments lack the tools to see what the end-user sees. With the rapid growth of new computing paradigms relying on more apps, web services and mobile devices, complexity is growing while visibility is declining.
University IT optimization and cost control.
Solving issues is a priority for all universities. Solving issues proactively before end-users are impacted is utopia. You have to identify and isolate the problem, conduct impact analysis, and study historical data to understand the trend. Nexthink end-user IT analytics gathers data from all effected areas of your environment and gives you simple-to-understand visuals that will aid you in quickly identifying the problem and scope of impact.
Nexthink provides the university IT management team with end-user analytics. Most monitoring services focus on the backend, things like servers and networks. Nexthink provides specific information relating to the end-user and for universities this approach provides an amazing insight on the student (and staff) IT experience.View
Focused on using technology to improve the student experience, the support team identified end-user IT analytics technology from Nexthink delivered by Software2 as a way to provide the next generation service desk for the university.View
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Nexthink at University of Derby
Watch our short video with the University of Derby, and see how Nexthink is giving them invaluable real-time visibility of their entire university IT estate at the click of a button, whilst demonstrating clear ROI.
Want to find out more? Try Nexthink today
Or contact us to speak to one of the team