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What's new in AppsAnywhere 2.7? Analytics, App Lists and more... [Webinar Recording]

In this recorded webinar, Software2 VP of Technical Services Ryan Heath explains everything that's new in AppsAnywhere 2.7, including Analytics and App Lists.

Learn more about our all-new business intelligence engine, AppsAnywhere Analytics, including the data it collects and some key use cases for how it can help you better understand your software estate. Ryan will also explain more about the hotly-requested App Lists feature, along with other key enhancements and updates.


Webinar recording

What's new in 2.7

Find out more about AppsAnywhere 2.7

Our Analytics engine is fully integrated into AppsAnywhere 2.7, available now. Contact your account manager to upgrade and start taking advantage of a range of built-in or customized reports today. Find out more about what else is new in AppsAnywhere 2.7 at the link below.

Webinar transcription

Dave Miller:
Okay, well thanks for being with us. I'm Dave Miller, VP of business development for Software2 North America and I've had the pleasure to be with Software2 now for almost four years now. It's truly exciting to introduce you to our new AppsAnywhere 2.7 webinar today. A big thank you to all of our awesome customers who are with us today and also to hopefully our soon-to-be customers.

Dave Miller:
For those of you that are new to Software2, here's just a quick synopsis for you. We're a global company. We have offices in the UK, Spain and Germany. In the US, where I am located, we also have offices in Cambridge, Massachusetts and Baltimore, Maryland. Our focus is and continues to be in the higher education market. Through our AppsAnywhere solution we continue to improve the student experience by providing the ability for students to access all of their applications in one easy-to-use app store location on or off campus. Through our flexible, intelligent app store and over 20 integration options, we can deliver any application to any device. And last but certainly not least, we create efficiencies for higher education IT to make your jobs easier and more efficient in managing a very, very complex and fluid environment.

Dave Miller:
We also understand the importance in data analytics in the market place today and higher education is no exception with regard to becoming more complex. With AppsAnywhere 2.7, we feel our customers will now have the tools to enable them to make better data driven decisions now and in the future. You will hear about our other very important enhancements and get a chance to view our future road map, including what is scheduled for AppsAnywhere 2.8. We'll also have some time for you to ask questions about our product and how to become part of our Software2 pioneer program.

Dave Miller:
I'd like to share a little bit about our presenter today, Ryan Heath, our technical director. Ryan's been with Software2 from the beginning in 2009. He's driven product development and has been focused solely on developing systems to simplify and streamline the application delivery process for end users. He is passionate about delivering technology to improve the student experience and truly understands the complex needs of the higher education IT environment. His interests include skiing, snowboarding, surfing, live sound and lighting and pointless tech. And if that's not enough, he's also a helicopter pilot. I'm very excited to introduce you to Ryan as he takes us through our new business intelligent engine and the other great features that make up 2.7 release. Ryan?

Ryan Heath:
Thanks Dave and thanks to everybody joining today. Thanks for taking some time out of your day to find out about AppsAnywhere 2.7. Okay, so I usually start all of these presentations with a quick recap, so I'll talk about our last release which was AppsAnywhere 2.6 very quickly. So the 2.6 release, the top feature on that release was the Citrix Receiver integration, so if you guys are delivering applications through Citrix store front then on Windows managed machines we can bring those into AppsAnywhere and provide those alongside all your other applications. We added the ability to add a EULA to the front of the product, so the first time a user logs in they see the AppsAnywhere EULA and you can configure that and add any of your own service or organization EULAs as well. We added a couple of security features, so we brought in change auditing for any changes made in the admin panel and we added multi-level admin access so you can decide exactly which admins have access to which parts of the admin panel. We expanded our parallels RAS support to the iOS, the Android and the Linux devices for the native clients that they provide on those and we put through a whole host of accessibility upgrades, which hopefully brought the user experience for all users to a similar level.

Ryan Heath:
So 2.6 was one of our most feature rich versions to date and there was a whole wide spectrum of changes involved in that. So that was just a quick recap on where we got to by the end of last year, but obviously we're all here to talk about AppsAnywhere 2.7. AppsAnywhere 2.7 is mostly centered around the one big feature and it's something that we consider to be the last piece of the puzzle for the AppsAnywhere environment. And that is analytics. So AppsAnywhere Analytics is a big feature of 2.7, so I'm going to talk to you a little bit about why we built it, what it does, but first of all I want to go into a lot of what the value we believe it brings to your organization.

Ryan Heath:
So this is a completely new product. We have done some very basic reporting specifically around Cloudpaging in the past, but it's important to point out that this analytics product brings together data from across the entire AppsAnywhere ecosystem. So this is all of your delivery methods brought together in one place, whether it's Cloudpaging, Citrix, Parallels, even your external website links and your downloads. It's all together in one place. And we'll hope that you'll see that this offers real value for you and your organization.

Ryan Heath:
So the key point to Analytics is all about helping you be more aware of what's going on in your estate and giving you the data that you need to make more informed decisions. So we've identified some key areas, as you'll see on this slide, where we think you'll get the most value, but as you'll hopefully see as I go through the rest of this presentation, the possibility in terms of use cases is incredibly wide reaching. Let's start talking about those main value areas to start with. So obviously the biggest and the most self-serving area that we wanted to provide data on was actually the value of AppsAnywhere itself. We want to help you better understand the environment and who's trying to access it, what types of devices are trying to access AppsAnywhere and prove that the demand is there and that there's a real benefit that AppsAnywhere can bring to your environment. But it's not just about showing how good our product is, it also helps you make much better, informed decisions about the service you're providing to your customers. Now I'll go into that in a little bit more detail when I start showing you some of the reports.

Ryan Heath:
So that's the headline things. Who's wanting to use AppsAnywhere and what sort of devices are they using? Where are they using them from? But some of the more traditional benefits which we've tried to focus on, obviously around software licensing. Do you have the right amount of licenses for the right amount of usage that you're seeing in your environment? And specifically around concurrency. So if we can prove how many people are using each app at a specific time, then that will help you make the right licensing decisions. And hopefully that will be reducing your licensing cost quite significantly. And then the final area is around reducing VDI spend. So by showing you which apps are running natively and which apps are running in VDI, you can hopefully start to see areas where you can make savings on VDI and reduce the amount of consumption in that area.

Ryan Heath:
So those are the basic high level goals. I'm going to talk a little bit more about how we actually do that now. So AppsAnywhere has traditionally had access to a lot of information. We'd hoped that everybody who's in your organization is logging into AppsAnywhere to look for what they need. So we know who's logging in, we know which devices are logging into using, because we've validated all those devices. We know what they're launching because all the launches are facilitated through AppsAnywhere. We know how those apps are being delivered because we made the decision on how to deliver them. And in a lot of cases we know how long those apps are being used for as well. So there's a vast amount of information that AppsAnywhere has always had access to, but the big step shift now in AppsAnywhere 2.7 is that we're recording that data and we're putting it all in an analytics database so that it's available to you. And this is the when, where, what and who of AppsAnywhere. So everything you need to know about what's going on in your software estate.

Ryan Heath:
But of course being Software2 we don't want to just provide you with that data in it's raw format, we want to make that data accessible in a simple and user friendly way that's accessible to everybody. So that's why we've added Analytics Server. Analytics Server is a new component in the AppsAnywhere environment and what it does is it takes all the information that's stored in the raw database and it turns that into an easy to use model that you can go in and browse through that information by yourself. So we're trying to make this as simple as possible. So the first thing we do is provide out of the box a set of built in dashboards and those dashboards are built by us based on feedback from our pioneer customers on the areas, similar to what I've just discussed, where we think you can see the most value. The information that you're most likely to want to see on day one from AppsAnywhere Analytics. And I'll take you through those a little later on.

Ryan Heath:
But the most exciting part of Analytics is we've given you the ability to explore your own data yourself and we've made this as simple as possible. You can go find the information you need, you can create your own reports, you can share that content in any format with your colleagues or other people that have access to Analytics or you can download the information and compare it to other data points that you have and make decisions that way. Totally up to you, it's incredibly flexible. So for European customers with us today this is all GDPR compliant. What that means for the rest of you guys is basically that all the data remains in your organization, it's all on a database on site. We've reduced the amount of user identifiable information that's stored as much as possible. Most of the reports are just based on the unique user ID and that user information is stored in a way that can be anonymized very easily.

Ryan Heath:
Okay. So I'm going to very quickly run you through some of the built in dashboards to try and give you a little bit of a feel of what the product's all about. So the first dashboard that you'll see when you log in is the landing dashboard. And the focus of this dashboard is very simply on-demand for the system. So there's a very starting distinction to make between the demands for the system and the apps that people are launching. So for example, if you only add delivery methods into AppsAnywhere that are compatible with Windows and you look at the reporting that's centered around launches, you're only going to see launches on Windows. So we don't want you to start surmising that the demand is only for Windows. You could actually have most of your students logging in on Macs and not having access to anything, so not launching anything. So this initial dashboard focuses on demand. So there's 500 log ins this month with 100 unique users that have logged in on 50 different devices. And then we've broken down the most popular resources and the OS of the people that have been logging in.

Ryan Heath:
So everything you'll see here is sample data, so it's maybe not truly reflective. For example we've got Mac OS 20% here. I imagine most of our customers would see a much higher percentage of Mac people logging into their system. If you see 40, 50% of people logging in are Mac on that chart, then you need to be seriously thinking about are we offering enough to our Mac users? Are we using Parallels or Jamf or some of the DMG downloads to provide access to applications for our Mac users. And then you can take that and compare it to the launch reports and if you see that 40% of your launches are on Mac, for example, then you might get an idea that you're suitably serving those users. So we're looking at things like do you have the right range of delivery methods configured? Are we serving every type of user that's logging in effectively? And that's the main vibe for this dashboard.

Ryan Heath:
Our devices dashboard drills in a little bit further on that to help you better understand the environments and what types of devices are people logging in on. Are they desktops or laptops? Who owns those devices? Here we've got a large percentage of bring your own device users logging in versus organization owned machines. And where in the world are they accessing AppsAnywhere from? We're also working on being able to drill this map down into US states as well, which would be quite interesting to see.

Ryan Heath:
Okay, you've got system usage which looks globally at the entire system. All the launches, all the apps, all the users to just give you a feel for what the overall demand for the system is. Again, this is sample data, so you'd expect more fluctuations that this, but it shows you what a typical year, week or day looks like. So here you'd be looking for things like when are peak hours? That might help you make decisions on lab opening times, for example. Or the inverse, when is the best time to do upgrades and maintenance? When can I see that the system is least used? And again, hopefully on the top chart here you'd see a generally upward trend in the number of users launching apps over time.

Ryan Heath:
So those are some quite generic top level dashboards. Here I'll go into more detail and look into a particular application. So this is an example of AutoCAD. Again, we've got a similar usage, launches over time, typical day, week and year. Also interesting to know the fact that AutoCAD's ranked number eight in this institution in terms of the number of launches. But this is where the information starts to get really interesting. So the charts at the top here are based on launches. Any launch through AppsAnywhere, that's any delivery method. It could be just linking to the app installed locally on the machine, it could be a download, anything like that.

Ryan Heath:
What we're looking at at the bottom are what we are calling metered delivery methods. So technologies like Cloudpaging from which we can get in the database the start and stop time for every application launch, things like Citrix and Parallels and VMware all store information on exactly how long a session was running for, when a session started and when it stopped. And we can take the information from all those technologies and turn that start and stop time information into a live track of the concurrency for each application. So we're looking at how many sessions were running concurrently at any one time. So that's what the top chart is looking at here. So that's your minimum, average and maximum concurrency across all metered delivery methods for that application. So obviously we can see the trends for use during the week and no use during the weekends and we've got a peak in the graph here around the eighth of April. Now that number's referenced specifically below, so the peak is 477 across all delivery methods and this chart at the bottom here as well also breaks that down for each delivery method. So we've got a peak of 257 for Cloudpaging and I can't quite see that number, but a lower number for... that would be Parallels RAS.

Ryan Heath:
So yes, speaking of breaking that down, this is where this second chart comes in. So this shows you the same information, it's the concurrency of information, but it's split up by delivery technology. So the line at the bottom here is Parallels RAS, or it could be any VDI solution and that's accounting for 50 of the concurrent sessions also. And then the line at the top is the Cloudpaging which is accounting for the other 400 plus. So hopefully you'll be able to use this information to see, for example, if this is Google Chrome and most of your usage is in a VDI environment then you can ask yourself why is that running so much in VDI when I can run that through Cloudpaging and pay a lot less for it. So I'm looking at are my VDI environments being utilized in a useful way. So that's the most exciting part of Analytics. We're bring together all this information from all of the delivery methods and providing it on one page, so you get a proper view of what's going on for each of your applications in your estate.

Ryan Heath:
Okay. The final dashboard is something we threw together as an idea for a monthly management summary. So this shows you the last full month of usage, so this would be June 2019. It shows you how many people have logged in and how many users those have been and the general use over the last 30 days. So again, hopefully you'd see a slight upward trend and hopefully you'd see the lines diverging as people launch more applications per session. And then at the top you've got the most used applications and that's split between BYOD and organization owned machines. So we're just trying to show you the range of reports that you can provide using this solution.

Ryan Heath:
So what you guys will probably find is that the hardest part of this, and this is definitely what we've found, the hardest part of building these dashboards is actually working out what people want to see. Once you've worked out what your management actually want to see and are interested in, then throwing together a dashboard like this took less than 30 minutes. I'll give you a quick demo of how easy it is shortly. And then once you've created these dashboards it's incredibly simple to send them out and share them with colleagues.

Ryan Heath:
So I'm going to jump out and show you a very quick demo of throwing something together yourself. Wish me luck. So here we are in AppsAnywhere Analytics. Like I said, we have an explore option. So what we call explores categorize all of the data that's available in AppsAnywhere Analytics into areas that you might be interested in looking at. So as a very basic example, if I'm interested in how many apps and desktops I've got in the system, I can start with the apps and desktops explore. I see all the fields that we've made available to you on the left hand said, name, ID, app or desktop. Each of these fields has a description so you can see exactly what it is. And if I want to see, for example, whether it's an app or desktop and how many they are, I can just click those fields to put them in the report, click run and the information's there straight away. So I've got 10 applications and six desktops in this environment. If I want to see that as a chart I can just click on visualization and choose the type of chart I want to see and then I've got a pie chart which shows that information. And then what we do is we build those into dashboards. So I can save that to a dashboard. I'm going to create a new dashboard in this here. Apps versus desktops.

Ryan Heath:
So that's really basic, that's not really that interesting. So let's go back to the explores and show the number of launches. Let's go look at actual launches of the application. So I mentioned before that not all software licensing is concurrency based. If we're looking at something like Adobe, for example, then that's typically more user-based licensing these days. So I can go into the app information for each launch and as well as selecting these fields to put them in the report I can also filter by them. So I could look at AutoCAD for example, I could look at, here I've got the number of launches available for AutoCAD and I've also got the number of distinct users and I can quickly run that report. We've had 1200 launches across 100 unique users.

Ryan Heath:
Again, I can filter that. For example I've got launch date here, so I can filter that by the last 30 days and now we're down to seven unique users that have used AutoCAD in the last 30 days. If I take off the number of launches because it's only the users we're interested in, turn that into a visualization. I can customize all these visualizations, so let's say unique users. Let's put that on a different dashboard. Let's just create a dashboard called AutoCAD users because we're going to send that to someone else. Control K to clear, let's start again. With the chart that we've already seen. So we've got number of launches based on the operating system from the environment info. Do that as a pie chart, we've seen that one. I can add that to my dashboard as well. Then just as a more advanced example, so that's a basic chart, we can also pivot by other things. So this is looking at the number of launches by each OS. We could go and look at the device info. Let's go with on site. And I can actually pivot that information. So if I rerun that chart I've very quickly got a pivot chart, so this is the breakdown for on site and this is the breakdown for offsite.

Ryan Heath:
So as you can see I can very quickly put together as much information as I want, show it in any format and export it to a dashboard. And then dashboards are available from the main view so we've got all the built in dashboards that I described. If you want we can share these dashboards so that anyone who has access to Analytics can view those. The one I created was just in the my dashboard space, so we've got the 2.7 demo dashboard. I can edit that, I can rename all of these, I can add filters, I can drag and drop, do all the usual fancy stuff. And then as I mentioned before, its' really easy to either send these dashboards out via email or I can schedule them. So I'm going to use my other AutoCAD users dashboard as an example. Obviously I'd make this look a little prettier, but let's say we want to send that, I could email it to the person that's in charge of licensing as a PDF every month on the first of the month and then they'll just get an email which shows them how many people are using AutoCAD in our institution that month.

Ryan Heath:
Okay. So I don't want to take your time up too much, obviously that's a real whistle stop tour, but you can see it's really quick to find the data that you're interested in, create that into a report, visualize it, put it on a dashboard and share it with the people that are interested in that data in your institution. That's a very quick demo. The built in dashboards, one thing that's worth mentioning, if you don't understand how easy it is to create those dashboards then I realize you can't really see that, but everything's documented on our documentation site step-by-step how those dashboards were made. It's a great exercise you can use to get used to how everything works and how easy it is to put those things together, so I'd definitely check that out.

Ryan Heath:
Okay, that's Analytics. We're really excited about this product and what it can offer you. We're looking forward to seeing what you all come up with and how you use it to show value in your environment. And I'm looking forward to hearing the stories about what you've found out using Analytics. Again, Dave mentioned at the start that if you've got any questions, stick them in the chat and we'll come back to them towards the end. But before we do, I'm going to go through just some of the other things that are in AppsAnywhere 2.7 as well as Analytics.

Ryan Heath:
So it's a bit more technical than some of you might be interested in, but it's worth mentioning there's a lot of fundamental changes to the product underneath the hood in order to make Analytics possible. A lot of restructuring to be able to provide that data to you, but the benefits aren't just doing analytics, there's a lot of steps moving forward where this whole process has helped us. So I've already mentioned in the GDPR compliance that we've separated out a user from their identity. That allows us to anonymize the data in Analytics but it's also paving the way for us to be able to do more interesting things with single sign-on, which we're looking to do in the future. We've separated out launch information from being tied to a browser session, so the main reason for that it makes it so we could report on whether something was launched through an advertised shortcut or whether it was launched in VDI. That's obviously great for analytics, but it helps move us closer to be able to launch any sort of delivery method in VDI, not just Cloudpaging, so that's really interesting.

Ryan Heath:
We've also separated out launch buttons from their specific delivery method so we've now got a launch API that the browser uses to launch applications. Again, that's to help us report better on what's happening, but in future that's going to allow us to do more different actions when a user clicks launch. So we can show them the dependencies, which we already do, but we could present them with two-factor authentication, we could present them with a message about the app that they're launching, we could make them accept a EULA before the launch happens. All this is stuff we want to do and these big product changes that we've done in order to facilitate Analytics are helping us move a lot closer to being able to do that. And in general it's a natural maturing of the product. These changes help us handle more complex data and more of it. It makes the product easy to scale and deploy and it moves us closer to being able to provide an API, which is one of our most requested features as well. So, again, maybe too technical and not as interesting to you guys, but it's worth mentioning that we've made a lot of steps forward with the product in the background as well.

Ryan Heath:
Going back to the accessibility thing, we've done a lot of work with one of our key customers in the US who we're really grateful for their help with and upped the stakes on our accessibility compliance as well. So we went through some official 508 compliance testing, which we passed with a really good score. So we're really happy to say we're now 508 compliant. Again, it's another step forward on our accessibility standards which mean quite a lot to us. And then finally there's a customer feature, one of our most requested features from customers is the ability to share app lists.

Ryan Heath:
So in it's most basic form, this means when you hover over an application you get a share icon, you can copy a URL and send someone access directly to that application. So when they go to the URL it'll load up AppsAnywhere, but it'll highlight that app so you can show exactly which app you're meaning to point them to. But the main use for this is you've now got a new feature in the user menu called app lists and you can create a list of applications that you can share with anyone you choose to. So as is hinted in the title of this list that I'm creating here, the main request from our customers was to do this so they can share a list of apps that are relevant to a particular course.

Ryan Heath:
So an academic or a member of staff can go in and create a list of apps, you get this little widget at the top to do with your app list and then you can browse through your list of applications and find the ones that you want to add to the list simply by clicking on the button and then they get highlighted. And then you can save that list and share it ... excuse me. Again, you get a unique URL for that list of applications and you can easily either send that around with the welcome to the course email, or you can maybe link through to that from a virtual learning environment. So you click a button in your VLE and you go to the apps for that course, for example.

Ryan Heath:
So that's AppsAnywhere 2.7. I'm going to talk very briefly about what's coming up next and then I'm going to wrap this up. So version 2.8, looking at our priorities for the next version and beyond that. I've already mentioned that we've paved the way to provide more information when a user launches an application. This was our second most requested feature from customers. When a user clicks launch, can we show them either an acceptance EULA that they have to accept before launching the application or can we just provide a dialogue that shows them some information about that app, for example. Maybe they have to, when they launch the app they have to put in some specific information to get it to work, so can we walk them through that. Or can we maybe show them some information that just says, right, this app isn't available next week for some reason. Maybe the servers are coming down, I don't know. So yeah, the ability to present information to the user when they choose to launch an application is our next most requested feature from customers.

Ryan Heath:
We've designed a new delivery method around Windows executables. So we do have a Windows install delivery method at the moment. We realize that it's very limited, the MSI, it works with MSIs. That MSI has to exist on the machine already for us to be able to run it and there's not a great deal of use cases that accounts for, so we've completely redesigned a new delivery method called windows executable. All the client side of that has been done, it's been tested, it's working really well, so in version 2.8 of the product that'll be built in and it'll be available to you. So you can specify a file as available locally, on a network share or a public URL and the client will download it, extract it if it needs, it can run it, it can run it as the user or as system admin. There's a whole range of new features available with that delivery method, so hopefully that will be very useful to you.

Ryan Heath:
There's a lot of changes around how we install and upgrade our systems in Analytics. I mentioned Analytics was a new component, that's now delivered as a virtual appliance that you can drop into your environment. All the configuration is done through scripts and it comes pre-configured most of the way, so it requires a lot less input from us and once you've got it installed and configured in your environment, the upgrade procedure is really simple. You just drag in the new appliance, run a script on the old one and the new one and it transfers everything across. So I hope you'll really like the way that Analytics is deployed and upgraded. A lot of that process was determined by feedback from our customers again. We put out a questionnaire last year asking how we could make this work better for our customers and the way we're doing this is based on that feedback, so if any of you guys on the webinar were involved in that, I really appreciate it. Like I say, that's a huge improvement for our customers and we're going to be looking to bring in those improvements into AppsAnywhere itself as well for the next release.

Ryan Heath:
And I've put this on here with a couple of dots, so another big problem that our customers would like us to solve is the ability to manage a VPN connection if an app requires it. This isn't a simple thing to implement and we've got a post on our change request forum which details a few key questions on how you'd like that to behave and what the user experience should be and we're looking for feedback to help us shape this feature. So if that's something that interests you, please do go onto our change request forum and find that topic and start a conversation about how you'd like to see that work.

Ryan Heath:
And then finally we're by no means done with Analytics, there's more data points we can store and make available to you, but one of the big things we want to do is bring more information in from those metered delivery methods. So it's important to clarify that if you're using Cloudpaging to deliver your apps into a VDI environment, then we're already identifying that usage is under VDI and categorizing it like you saw on the report there. That usage was categorized under Parallels. So if you're using Cloudpaging, which hopefully you are for your VDI environments, then we can already do this. But what we'd like to do next is bring in the usage information for natively installed applications on the remote hosts and desktops as well. So we want to bring that information in from those providers and put that alongside the information in Analytics as well. So natively installed on the session host and the desktops, we can show you the concurrency usage for those as well.

Ryan Heath:
So that's AppsAnywhere 2.7 and AppsAnywhere Analytics. An unbelievable amount of work has gone into this release. We're really pushing our product forward with a vision for the future that I look forward to being able to share with you in one of our upcoming webinars. If you're interested in getting access to it, please do talk to one of your account managers to find out how we can get it to you. It's going into the test environments of all our pioneer customers this week and over the next couple of weeks and then we'll be announcing that again on the forums as generally available towards the end of the month.

Ryan Heath:
So once again, thanks for listening to me rattle on for a good 40 minutes about AppsAnywhere 2.7, I'll pass back to Dave for any questions.

Dave Miller:
Great. Thanks so much, Ryan. Ryan, one quick thing if you can add to a little bit about the pioneer program, maybe you could share a little bit about that to the group please.

Ryan Heath:
Yeah, sure. So there's a couple of levels to our pioneer program. We try and engage with our customers as much as we can at every level of our development, so the very basic way you can get involved is to go to the forums that I mentioned, there's discussions on there about ideas for the product, how those products, how those ideas should be shaped and just getting involved on the forum helps us a great deal. For our customers that are more involved or specifically interested in a particular feature, then you can register your interest in that feature with us and we'll get you involved in determining the requirements for that feature and we'll also show you progress as we're developing it and get feedback on what we're developing. And then the people who engage with us the most are what we call our product pioneers. They tend to get early access to releases such as this one as I just mentioned. They can put it in their environment and what we'll probably be looking at in the near future is hosting specific environments for them to test out new features as well. So the people who are most involved get early access and a deeper view and feedback on what we're developing.

Dave Miller:
Great. Thanks so much. Ryan, I had a question come in about the ability to export the data from the Analytics engine, I wonder if you can comment a little bit on what options are available?

Ryan Heath:
Yeah, sure. Let me go back to ... so by default we've got PDF, CSV, Zip, Excel and images for export. I imagine the CSV and Excel will be the most useful. You can actually with this technology configure it to go to other places as well, so other databases, but that's not available through the UI yet, but we could, in theory, configure that for you. So there's a whole range of options, but yeah, we're hoping that ... the PDF is obviously the best one, if you can build a dashboard and just have that sent out with all that live information, that's great. But yeah, if you want to compare that against other information then it'd be the CSV or Excel.

Dave Miller:
Okay, perfect. Thanks. Another question came in that ... really, really enjoy the way the dashboards are set up, but what is the back end database? Is it SQL? What are the different, how do they think about what they need from a back end standpoint?

Ryan Heath:
Yeah, so if you're running AppsAnywhere on Windows then it's a Microsoft SQL database. Once the documentation's published there'll be the full requirements for the database on there. If you're running AppsAnywhere on Linux then it'll be a MySQL database but with [inaudible 00:39:59].

Dave Miller:
Okay, great. Let's see, another one. Is there an API for creating and sharing app lists?

Ryan Heath:
Not as yet, no.

Dave Miller:
Okay. Great. Let's see, I think you talked about when the date is due for test and release. Let's see, there was another question that came in too. Can you drill down from the dashboard area when you actually have a dashboard up or is that not interactive?

Ryan Heath:
You actually can. That's obviously more advanced than I went into today, but we're putting together an extensive training course for Analytics. So once we get this installed in your environment, our guys will come in and show you all the features that are available and give you a proper understanding of how you can not just find the information that you want, but present it in a way you want to. And yeah, absolutely, you can define drill downs for those dashboards and split the data up however you like.

Dave Miller:
Okay, great. One more, Ryan. With users split from identities will we be able to track which specific users are using specific applications?

Ryan Heath:
Yeah. So you can drill down right to the finest level of granularity with these reports as well. So splitting the user from the identity means it can be anonymized, but by default the information is there, it's just all stored in one table that links that unique ID to the user information. So yeah, if you want to drill down right to the record level of those reports and see the username or display name of the person that launched it, you can absolutely do that.

Dave Miller:
Excellent. Thanks, great questions. Are app lists browsable or must you have the URL?

Ryan Heath:
So when you ... it depends. When you access the URL ... I should have mentioned this, great question. When you access the URL, that app list actually then becomes part of the filter menu at the top of your AppsAnywhere interface, so you can always go back to the list just from the menu at the top of AppsAnywhere. So you have to use the URL at least once, but yeah, then it remembers that you're a member of that list and you can just browse through it from the portal. And you can then, when you're done with it, you can remove it from that list when you choose.

Dave Miller:
Okay, great. I see there's one other question that came in. Hi Ryan, is the EULA per app per launch in version 2.7?

Ryan Heath:
No, that's our next priority for the next delivery.

Dave Miller:
Okay, great. Okay, thank you. I think that is about all the questions that we have today. Let me just browse the box here and make sure we got all of those for you. I think that does it. Thanks so much for all the great questions and thank you so much for attending today. We'll also have this available in a recording that we can send out to you if any of your colleagues weren't able to make it today, but we really appreciate you attending and we're very excited about this launch and getting those into your hands to get it to use.

Dave Miller:
Please, if you're interested in getting the 2.7 release, let your account manager know or, of course, you can get in contact, any of you business development folks, with your website. So again, appreciate you being with us today, have a great rest of the week. Take care now.

Ryan Heath:
Cheers guys, bye bye.