Terms and Conditions
Conditions of use
Software2 Ltd and Software2 Inc. and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
When you visit Software2 Ltd and Software2 Inc. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Software2 Ltd and Software2 Inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Software2 Ltd and Software2 Inc., with copyright authorship for this collection by Software2 Ltd and Software2 Inc., and protected by international copyright laws.
Software2 Ltd and Software2 Inc. trademarks and trade dress may not be used in connection with any product or service that is not Software2 Ltd and Software2 Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Software2 Ltd and Software2 Inc. All other trademarks not owned by Software2 Ltd and Software2 Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Software2 Ltd and Software2 Inc. or its subsidiaries.
License and site access
Software2 Ltd and Software2 Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Software2 Ltd and Software2 Inc. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Software2 Ltd and Software2 Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Software2 Ltd and Software2 Inc. and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Software2 Ltd and Software2 Inc.'s name or trademarks without the express written consent of Software2 Ltd and Software2 Inc. Any unauthorized use terminates the permission or license granted by Software2 Ltd and Software2 Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Software2 Ltd and Software2 Inc. so long as the link does not portray Software2 Ltd and Software2 Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Software2 Ltd and Software2 Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
Your membership account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Software2 Ltd and Software2 Inc. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Software2 Ltd and Software2 Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Software2 Ltd and Software2 Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Software2 Ltd and Software2 Inc. and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Software2 Ltd and Software2 Inc. or its associates for all claims resulting from content you supply. Software2 Ltd and Software2 Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Software2 Ltd and Software2 Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of loss
All items purchased from Software2 Ltd and Software2 Inc. are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Software2 Ltd and Software2 Inc. and its associates attempt to be as accurate as possible. However, Software2 Ltd and Software2 Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Software2 Ltd and Software2 Inc. itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Software2 Ltd and Software2 Inc. ON AN "AS IS" AND "AS AVAILABLE" BASIS. Software2 Ltd and Software2 Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Software2 Ltd and Software2 Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Software2 Ltd and Software2 Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Software2 Ltd and Software2 Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Software2 Ltd and Software2 Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting Software2 Ltd and Software2 Inc., you agree that the relevant country, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Software2 Ltd and Software2 Inc. or its associates.
Any dispute relating in any way to your visit to Software2 Ltd and Software2 Inc. or to products you purchase through Software2 Ltd and Software2 Inc. shall be submitted to confidential arbitration in the relevant country except that, to the extent you have in any manner violated or threatened to violate Software2 Ltd and Software2 Incs intellectual property rights, Software2 Ltd and Software2 Inc. may seek injunctive or other appropriate relief in any state or federal court in the relevant country and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Software2 Ltd and Software2 Inc. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Part 1 – First and Second Line Support;
The Licensee will supply first and second line support for the Licensed Software, as part of this Agreement
Part 2 – Third Line Support;
Software2 will supply third line support for the Licensed Software as described below.
The Licensee will designate a maximum of three contacts within the Licensee’s organisation to access Support; Only these three contacts will be permitted to contact Software2 or the Software Provider in respect of Support.
Service Level Agreement:
Support (including without limitation the use of reasonable endeavours to fix an incident) will be provided in respect of the Licensed Software only, and only between the hours of 9 am and 5:30 pm GMT on Business Days (“Business Hours”). Whilst Support requests can be submitted outside of Business Hours, responses will only be provided during Business Hours (and subject to the Response times listed below). Extended hours for telephone and intervention technical support may, upon request from the Licensee in respect of any incident, be provided by Software2 at an additional cost.
- URGENT - An Urgent priority issue is an emergency condition which renders the Licensed Software or residing system inoperable.
- HIGH - A High priority issue is a condition which makes the use or continued use of any function difficult and/or causes serious limitations to the use of the Licensed Software.
- MEDIUM - A Medium priority issue is a limited problem condition which is not critical in that the system remains operable.
- LOW - A Low priority issue is a minor problem condition or documentation error which can be easily circumvented or avoided.
Software2 will provide an initial response to an incident, and shall commence using reasonable endeavours to fix an incident, within the timescales mentioned in the following table:
|Incident priority||Response time (Business Hours)||Commencement of efforts to resolve|
|Urgent||3 hours||1 day|
|High||5 hours||5 days|
|Medium||5 hours||10 days|
|Low||16 hours||15 days|
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Licensee shall identify the priority level of an incident upon reporting the same to Software2. The Response times above are calculated from the time of notification of the fault or (if later) determination of the priority level of the fault. Commencement of the time period for reasonable endeavours to fix the fault starts when the Licensee has provided the information required by Software2 in relation to the incident (provided that the relevant priority level has been established). Software2 will accept the priority level allocated to an incident by Licensee unless Licensee’s priority level allocation appears to Software2 (acting reasonably) to be incorrect, or if the notification of the fault to Software2 does not state the incident priority, in which cases Software2 shall allocate a priority level to the incident.
The time periods for responses and using reasonable endeavours to fix faults shown above will be ‘suspended’ for so long as any information or access requested by Software2 is not provided by the Licensee.
If an incident is deemed as ‘Urgent’ then this must be notified by Licensee to Software2 via phone AND email.
Software2 packaged apps are created with Cloudpaging Studio for deployment to Microsoft Windows 10 or Windows Server 2016 and above. To use the apps requires a currently licensed and supported version of Cloudpaging Player.
All packaged apps are priced in Software2 Packaging credits. Costs are per appset (i.e. per app version), unless otherwise shown.
All apps are packaged with a default configuration, according to Software2 Packaging Service conventions. Bespoke configurations can be provided at an additional credit cost which must be agreed in advance of any packaging work.
The packaging subscription is a service that renews as per the term of the customer license agreement.
An annual service subscription is required for access to all Software2 Packaging Services. This covers service setup and administration, and project management over the course of the year.
A minimum of 30 Free and Open Source apps are included in our Core subscription ready packaged. The list of Core subscription apps is set by Software2 and is published to our web site.
Software2 reserve the right to change the apps included in our core subscription each year, and if necessary, at any other time. For example, if the vendor license for an app is changed such that we can no longer provide a package.
Updated packages for our Core subscription apps are provided every 3-6 months.
Free open source software (FOSS): The Licensee may request an additional 10 FOSS packages to be created each year. Any FOSS packages Software2 create are shared with all subscribers.
In addition to all parts of the Core subscription, a Plus subscription includes 6,000 packaging credits each year, which can be used to request the packaging of any apps from our packaging menu, and/or to pay for bespoke configurations.
Our menu of pre-selected applications offers the best value with discounts available at quieter times of the year. Apps are grouped into bands with the cost in credits as follows:
|A||185 Credits||250 Credits|
|B||375 Credits||500 Credits|
|C||750 Credits||1,000 Credits|
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The cost of a package is confirmed as soon as the required information to package the app has been provided i.e. before work commences.
New versions of apps, along with updates to apps, are not included in the quoted credit price. Costs are per package, and any updates or new versions of the apps will be provided at an additional cost.
Service level agreement
Access to our Packaging Services is via an online self-service portal. Core Subscription apps are available for immediate download in STP format, ready-to-deploy.
Requests for all other packages will be verified within 2 days and the packaged app provided within 4 weeks of a verified request.
Media and licensing:
It is the Licensee’s responsibility to provide the installation media and a valid and applicable license to be included with each package.
If access to a license server is required to install or configure an app, this must be contactable over the internet, or via a Licensee provided VPN connection.
Off-Peak pricing can only be applied if the media and license information provided can be used to successfully install and license the app within the Off-Peak period.
Once packaged, Software2 will provide an appset in STP format, ready-to-deploy with Cloudpaging. A recipe and project file (STW) will also be provided.
UAT and warranty:
Software2 include a 90-day warranty as standard for apps packaged through Software2 Packaging Service. Issues with provided packages within 90 days should be raised using a support ticket. Changes to app configuration (such as updates or the addition of plug-ins etc) will carry an additional credit cost.